Winning Mobile and Web Customers with Fast Data

October 18, 2012

Winning Mobile and Web Customers with Fast Data

Winning Mobile and Web Customer with Fast Data

Authors: Marcia Kaufman, COO and Principal Analyst and Daniel Kirsch, Research Analyst

Sponsored by VMware

Business leaders are finding that they need to dramatically transform the way their organizations engage with customers to remain competitive. Fast Data – the data architecture that supports real-time decision-making – is at the heart of this transformation. Customer’s expectations have evolved. Now, customers expect to have the information needed to make a purchasing decision at the time and place that is right for them. In addition, customers expect customized and instantaneous responses from their suppliers. Businesses increasingly understand that customers expect to be able to interact though web and mobile devices.

Therefore, smart businesses are creating innovative mobile and web applications that delight their customers and build loyalty. But this transformation doesn’t happen in a vacuum. Leaders have to rethink their approach to data management. The tables have been turned. Now, the customer controls much of the engagement process. For example, customers increasingly want to choose which device and platform they will use to communicate with their service providers. In addition, customers expect the engagement experience to be seamless and personalized based on their requirements and their relationship to their providers.

2012_10_18_Hurwitz_VMWare_SQLFire_FINAL.pdf

Information Management and Analytics
About Dan Kirsch

Dan’s research focus is on how compliance, governance, security and privacy are impacting the software industry and customer requirements. Additionally Dan is looking at mobile market.

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