Tag Archives: customer experience

June 17, 2014

Is there value in enterprise software? Part I

Over the past couple of months I have been on the road quite a bit, primarily attending a variety of analyst meetings – in addition to project work and book writing. This has given me little time to keep up with my blog writing. I decided to begin by providing an overview of my composite […]

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December 21, 2011

Predicting 2012: What’s old is new again – or is it?

Maybe I have been around the technology market too long but it appears to me that there is nothing new under the sun. The foundational technologies that are the rage today all have their roots in technology that has been around for decades. That is actually a good thing. Simply put, a unique technology concept […]

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March 22, 2009

Has Service Management become Business Management?

Having just completed Service Management for Dummies (scheduled to be in the book stores in June), I have taken a step back to think about what I learned from the process. When our team first started the research process a lot of people I talked to wanted to know if we were writing a book […]

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