Service Management For Dummies Table of Contents

October 22, 2009

Service Management For Dummies Table of Contents

Contents at a Glance

Introduction

Part I: Introducing Service Management

Chapter 1: Understanding Service Management

Chapter 2: Getting Inside Service Management

Chapter 3: The Customer Is King

Part II: Getting the Foundation in Place

Chapter 4: Service Management Standards and Best Practices

Chapter 5: Implementing ITIL

Chapter 6: Implementing a Service Management Strategy

Chapter 7: Launching into Service Management

 

Part III: Service Management Technical Foundation

Chapter 8: The Service Management Universe

Chapter 9: The Technical Foundation of Service Management

Chapter 10: Governing the Service Universe

Part IV: Nitty-Gritty Service Management

Chapter 11: Managing the Data Center

Chapter 12: Service Support and the Service Desk

Chapter 13: Desktop and Device Management

Chapter 14: Data Management in a Service Management World

Chapter 15: Virtualizing the Computing Environment

Chapter 16: IT Security and Service Management

Chapter 17: Business Service Management

Chapter 18: Planning the Evolution of the Data Center

Part V: Real Life with Service Management

Chapter 19: Manufacturing

Chapter 20: Health Care

Chapter 21: Retail

Chapter 22: Hospitality

Chapter 23: Education

Chapter 24: Service Provider

Part VI: The Part of Tens

Chapter 25: Ten Service Management Dos and Don’ts

Chapter 26: Ten Swell Service Management Resources

Service Management for Dummies
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