“Making SOA Operational: Establishing the Link between SOA and Service Management”

April 1, 2008

“Making SOA Operational: Establishing the Link between SOA and Service Management”

Authors

Judith Hurwitz, CEO

Marcia Kaufman, COO and Principal Analyst

Sponsored by: IBM Tivoli

SOA is an approach to the building of applications that implements business processes as software services.

Organizations are moving to a more flexible business approach to leveraging software assets through Service Oriented Architecture. As they adopt this approach, IT executives have increased their focus on one of the primary measures of a successful implementation, establishing a consistent and predictable level of service. In order to achieve this goal, organizations recognize they need to match this new architectural approach with a consistent and comprehensive strategy for service management.

08 IBM_Operational SOA.pdf

Service Management
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