Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality

August 1, 2009

Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality

Authors

Marcia Kaufman, COO and Principal Analyst

Dr. Fern Halper, Partner

Sponsored by IBM

Organizations are taking a hard look at how to ensure that the software delivery process is aligned with the strategy and goals of the business.

The delivery of high quality software in today’s increasingly interconnected and computerized world is more critical than ever to an organization’s success. Why? In one form or another, this software touches the customer. Today, software drives everything from equipment on the factory floor to controls managing traffic flow on crowded city streets. Whether it is a system to process claims and deliver information to customers and partners, an online banking system, or the embedded technology systems in an automobile or household appliance, businesses rely on software assets to build competitive advantage and grow their businesses.

09 IBM_RationalQualMgmt_WP.pdf

Software Development and Deployment
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