Service Management For Dummies provides practical guidance on delivering and managing IT services in an effective and efficient manner presenting a proactive and pragmatic approach to IT service management.
Learn how to:
Deliver and manage IT so that it meets the multiple needs and demands of your company and its customers
Set a framework, keep costs down, and improve efficiency
Maintain standards and best practices
Chapter 20 Health Care In This Chapter ▶ The Medical Center of Central Georgia ▶ Independence Blue Cross ▶ Sisters of Mercy Health System ▶ Partners HealthCare The U.S. health care industry is facing a perfect storm of challenges. The Health Insurance Portability and Accountability Act (HIPAA) and other government regulations require providers to adhere […]
Servie Management is monitoring and optimizing a service to ensure that it meets the critical outcomes the customer values and stakeholders want to provide.
Chapter 1 Understanding Service Management In This Chapter ▶ Defining service management ▶ Understanding that everything is a service ▶ Measuring, managing, and optimizing ▶ Delivering service in a complex world A service can be something as simple as preparing and delivering a meal to a table in a restaurant or as complex as managing […]
Contents at a Glance Introduction Part I: Introducing Service Management Chapter 1: Understanding Service Management Chapter 2: Getting Inside Service Management Chapter 3: The Customer Is King Part II: Getting the Foundation in Place Chapter 4: Service Management Standards and Best Practices Chapter 5: Implementing ITIL Chapter 6: Implementing a Service Management Strategy Chapter 7: […]
