Service Management for Dummies

Service Management For Dummies provides practical guidance on delivering and managing IT services in an effective and efficient manner presenting a proactive and pragmatic approach to IT service management.
Learn how to:

Deliver and manage IT so that it meets the multiple needs and demands of your company and its customers
Set a framework, keep costs down, and improve efficiency
Maintain standards and best practices


November 4, 2009

Service Management For Dummies Healthcare Case Studies

Chapter 20 Health Care In This Chapter ▶ The Medical Center of Central Georgia ▶ Independence Blue Cross ▶ Sisters of Mercy Health System ▶ Partners HealthCare The U.S. health care industry is facing a perfect storm of challenges. The Health Insurance Portability and Accountability Act (HIPAA) and other government regulations require providers to adhere […]

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October 22, 2009

Service Management For Dummies Chapter 1

Chapter 1 Understanding Service Management In This Chapter ▶ Defining service management ▶ Understanding that everything is a service ▶ Measuring, managing, and optimizing ▶ Delivering service in a complex world A service can be something as simple as preparing and delivering a meal to a table in a restaurant or as complex as managing […]

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October 22, 2009

Service Management For Dummies Table of Contents

Contents at a Glance Introduction Part I: Introducing Service Management Chapter 1: Understanding Service Management Chapter 2: Getting Inside Service Management Chapter 3: The Customer Is King Part II: Getting the Foundation in Place Chapter 4: Service Management Standards and Best Practices Chapter 5: Implementing ITIL Chapter 6: Implementing a Service Management Strategy Chapter 7: […]

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