Case Study – Reducing Customization Costs by 75% Through Self-Service

February 1, 2009

Case Study – Reducing Customization Costs by 75% Through Self-Service

Author

Judith Hurwitz, CEO

How Wavemaker helped Kana transform its call center software

KANA wanted to give its customers a way to quickly and easily tailor the KANA applications to fit their particular business processes. KANA turned to WaveMaker to significantly reduce the time required to configure and customize typical call center applications.

wavemaker_KANA Case Study.pdf

Software Development and Deployment
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