October 20, 2011

What does it mean to transform the customer experience?

When I started working on my latest book, Smart or Lucky? How Technology Leaders Turn Chance into Success, I thought a lot about what makes one company sustain itself over decades while other companies fade away.  What does innovation really mean and how does it happen? Innovation is not an easy achievement. Many companies that […]

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October 20, 2011

IBM Rethinks its Security Strategy

IBM is making a major push to try to establish leadership in the broad market for security, compliance, and governance.  The company’s latest foray is significant with the  acquisition of Q1 Labs.   On its own, this is an important acquisition because the company has developed significant intellectual property in security intelligence products in vital areas […]

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October 11, 2011

Can HP survive its DNA?

This blog was originally published in Harvard Business Review I remember attending a Hewlett-Packard meeting for industry analysts in the early 1990s and hearing HP proudly declare that it was becoming a software company. Software had turned into a stronger driver of revenue in the computer industry than hardware, and HP management had realized that […]

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September 28, 2011

Anticipating the Value of Predictive Analytics

My colleague, Fern Halper has just competed an extensive study on predictive analytics. Below is the blog she posted today about the study and the importance of Predictive Analytics to customers. The Inaugural Hurwitz & Associates Predictive Analytics Victory Index is complete! By Fern Halper For more years than I like to admit, I have […]

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September 27, 2011

Victory Index Report for Predictive Analytics

Predictive analytics has become a key component of a competitive company’s analytics arsenal. It is one of the most important trends in analytics because in difficult economic environment companies need to have a better ability to anticipate where markets are headed and where customer demand will be. Predictive analytics provides the capability to use more […]

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September 6, 2011

Demonstrated Benefits of Software Delivery Automation – an Analyst Study

Authors Judith Hurwitz, President Fern Halper, Ph.D, Partner Marcia Kaufman, COO and Principal Analyst Sponsored by IBM Solution focus: IBM Rational Build Forge and IBM Rational Automation Framework for WebSphere (RAFW) Software is a strategic asset that helps companies differentiate themselves from competitors, improve service, and optimize performance results. Business applications are pivotal in determining […]

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July 18, 2011

The Challenge of Managing On-line Transaction Processing Applications in the Cloud Computing World

Author Marcia Kaufman, COO and Principal Analyst Sponsored by CloudTran In highly competitive markets, companies are increasingly turning to cloud computing as a way to improve their ability to react to market changes. Whether we are looking at financial services, healthcare, or retail, cloud computing is becoming a strategic approach. Many industries are grappling with […]

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